Support Policy Page

Support Policy

The Support Policy referred to herein signifies IFS's official policy document, which may be 

subject to periodic updates and amendments. This document delineates the specifics and 

provision of Support Services, including but not limited to their contents and delivery 

methods.

Scope of the Support Policy:

1. Contents: The Support Policy outlines the range of services offered by IFS to its 

customers, encompassing technical assistance, troubleshooting, maintenance, and 

any other forms of support deemed necessary for the effective utilization of our 

products or services.

2. Delivery of Support Services: It delineates the modalities through which Support 

Services are delivered, which may include but are not limited to online support 

portals, helpdesk systems, email correspondence, phone support, or on-site 

assistance, depending on the nature of the support required and the terms of the 

service agreement.

Updates and Amendments:

3. Periodic Review: The Support Policy undergoes regular review and may be 

updated or amended by IFS from time to time. Such updates may be necessitated by 

changes in technology, service offerings, industry standards, or regulatory 

requirements.

4. Notification of Changes: Any modifications to the Support Policy will be 

communicated to customers through appropriate channels, including but not 

limited to email notifications, updates on our website, or direct communication with 

designated points of contact.

Compliance and Acknowledgment:

Customers utilizing IFS's Support Services are expected to familiarize themselves with the 

contents of the Support Policy and adhere to its provisions. By engaging with our Support 

Services, customers implicitly acknowledge and agree to abide by the terms and conditions 

outlined therein.

Contact Information:

For inquiries regarding the Support Policy or to seek clarification on any aspect thereof, 

customers are encouraged to contact IFS's support team through the designated channels 

provided in their service agreement or on our official website.

Thank you for entrusting IFS with your support needs.